At Monster Engines, we take pride in delivering high-quality custom-built diesel engines to our customers. This Shipping Policy outlines the key information you need to know about the shipping process, including estimated lead times and delivery procedures.
Shipping Lead Time
Our lead time for custom-built diesel engines is typically around 7 days. Please note that lead times may vary depending on factors such as product availability, customization requirements, and shipping destination. We strive to meet or exceed our estimated lead times and will notify you promptly if there are any delays.
We offer various shipping methods to accommodate your needs:
Standard Shipping: Our default shipping method for domestic and international orders. It provides reliable delivery within the estimated lead time.
Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options at an additional cost. Expedited shipping may be subject to availability and service limitations based on your location.
Shipping costs are determined based on the shipping method selected, the destination, and the weight and dimensions of the product. You will have the opportunity to review shipping costs during the checkout process before finalizing your order.
We offer shipping services to both domestic and international locations. Please ensure you provide accurate shipping information during the ordering process to avoid any delays or issues with your delivery.
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can monitor the progress of your delivery in real-time to stay informed about its status.
To ensure the safe delivery of your custom-built diesel engine, a signature may be required upon receipt. Please make arrangements to have someone available at the shipping address to sign for the package, especially for high-value orders.
We take every precaution to ensure the safe delivery of your order. However, for added peace of mind, we offer shipping insurance options. If you choose to purchase shipping insurance, it will cover any potential loss or damage to your order during transit. Please contact our customer support team for more information on insurance options.
While we make every effort to meet our estimated lead times, there may be circumstances beyond our control, such as adverse weather conditions or carrier delays, that could result in shipping delays. In such cases, we will keep you informed and work to resolve any issues promptly.
For international orders, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Customs policies vary by country, so we recommend checking with your local customs office for more information on potential charges.
335 S Frontage Rd,
Centerville, UT 84014
Please allow a reasonable time for us to respond to your inquiries.